eClientCustomer System 2001 Version 1.0


Looking beyond the traditional Business Management System. SupPlus Software has designed a Back Office, Internet Active system for the eBusiness Manager, who wants to bring Customer Support into his eBusiness environment.  Featuring real-time Inventory Control, Return Merchandise Authorization, integrating the Sales, Marketing, Service and Support features into an easy to access interfaces to maintain your eClients and it's eCustomers, and more...

Windows 9x/NT. Pentium recommended.

Distribution Notice:  SupPlus Software has distributed the eClientCustomer System 2001, Version 3.0 as Shareware.  That means you can use it free of charge for 30 days as you evaluate the product for your needs.  After that, you must either register your copy by paying a small license fee of $179.00(U.S.) or stop using it.


Introduction

SupPlus Software has provide a software system that would allow an eBusiness to evaluate each of his eClient or eCustomers needs in the business functional areas of Sales, Marketing, Service and Support.

Using a simplistic process to Client/Customer Maintenance and Support, while giving a personalized touch to the small and medium size eBusiness in it's Inventory Control and Return Merchandise Authorization process.  Whither your customer just needs product information, to make a purchase or support on something he has gotten from you in the past.  Our goal is to provide you the software to support your customer's without costing you an enormous amount of time and money.

Whither your eBusiness makes sales over the Internet through eCommerce or receives sales through email or faxes', recording the process is essential to doing business with that customer in the future.  We've tried to foresee your possibilities in managing an eBusiness and included a versatile Point of Sale interface that utilizes a real time Inventory Control system that provides you with continuous customer contact through email along with sending out email receipts for purchases.

With the opportunity that is offered to businesse's on the Internet.  Our goal is to compete and provide a better product to manage your eBusiness as technology and the environment changes the eBusiness community.

The "Client/Customer System 2001" product has provided many things for different businesses.  Below are some of the categories your business might be considering.

General Business -
   Sales/Service/Support/Marketing Management
   Contact Management
   Build Quotes/Make Sells/Create Invoices
   Origanize Your E-Mail
   Retail Client & Invoicing
   Produce Reports

Databases -
   Client/Customer Database
   Inventory Control Database
   Help Desk Database
   Marketing Database
   Sales/Service Database
   RMA Database

Inventory -
   Manage Inventory (Real-Time)
   Control Sales
   Organize, catalog and manage Inventory Stock

Finances -
   Manage Sales/Service/Marketing and Support for Clients and their Customers
   Make Small business Accounting Easy
   Real Time Buisness Management Systems
   Control Customer Information

Vertical Markets -
   Manage Prospects Lists
   Manage a Services Business

Other -
   Maintain Creative Ideas/Artistic or Documented
   Editorial Tracking
   Maintain Follow-up Scheduling



System Requirements

1. Any microcomputer running Windows 9x/NT
2. A hard disk drive with at least 10MB of free space.
3. 32 MB RAM recommended.



How To Install the Client\Customer System 2000

The Client\Customer System 2001 comes with an easy-to-use Windows install program package into a Single archived file called "CCS2001.ZIP" for distribution .  Unpack the contents into a single directory and double-click on SETUP.EXE. This will launch the installer and put the Client\Customer System 2000 in it's own program group.

When the installation process is finished the C:\Program Files\SupPlus\CCS2001 folder will contain a file called CCS2001.DOC. It contains the necessary documentation needed for the Client/Customer System 2001.

Please note: for trouble free operation, do not install more than one copy of Client/Customer System 2001 on your computer.

The first time that you start up the Client/Customer System 2001 you will be required to fill out some registration information.  Whither you chose to register as a Trial User or Register and Pay for the product licensing this information is required to access the system.  NOTE: All information gathered during the registration process is confidential information to SupPlus Software.  SupPlus Software does not sell customer information to Marketing Firms.

Upon completion of the registration process you will be authorized into the system to open the sample client or create a new client.  The initial password to gain access to a client's data is "snowman" (all lower case).  And all passwords can be changed at your discretion.



How to Uninstall the Client/Customer System 2001 -

To Uninstall Client/Customer System 2001 go to the Control Panel and select "Add/Remove Programs". Highlight "Client/Customer System 2001" than select the "Add/Remove" button.  

If you have any questions or encounter a problem, you can go to our "Contact Us" page for further instructions on whom to contact for the specific need you have.

Be sure to visit our Web Site on occasion to see what new products, add-ins, and improvements we have made for your comfort.



Contacting Us

Customer Service - "customerservice@supplussftwr.com"
If you have any ideas that you would like to see us add into our products, complaints or just want to tell us how you enjoy our products we have created a "Customer Service Department" for these type questions/comments.

Registration - "registration@supplussftwr.com"

The registration e-mail address is an automatic query to our Registration Section at the time you decide to try our product for 30 days or decide to purchase our product.  The Registration Section is responsible for issuing your key code to go beyond the 30-day trial period.

Sales Information -  "sales@supplussftwr.com"

All sales inquiries relating to one or multiple licensed copies of our product for your business.  Any inquiries related to discounts offered to Non-profit or Educational Institutions.

Support Information -  "support@supplussftwr.com"

If you have a problem or need additional information about our products beyond any documentation, the "Support Department" was created to handle these needs.

Other inquiries not defined above should be made to the Customer Service Department, which will forward the inquiry to the appropriate area.



Thank You
SupPlus Software
P.O. Box 565
Lebanon, GA.  30146-0565

http:\\www.supplus.com
sales@supplussftwr.com