# Contact Center AI Insights API . projects . locations . datasets . conversations . feedbackLabels

## Instance Methods

Close httplib2 connections.

Create feedback label.

Delete feedback label.

Get feedback label.

List feedback labels.

Retrieves the next page of results.

Update feedback label.

### Method Details

`close()`

    Close httplib2 connections.

`create(parent, body=None, feedbackLabelId=None, x__xgafv=None)`

    Create feedback label.

    Args:
      parent: string, Required. The parent resource of the feedback label. (required)
      body: object, The request body.
        The object takes the form of:

    { # Represents a conversation, resource, and label provided by the user. Can take the form of a string label or a QaAnswer label. QaAnswer labels are used for Quality AI example conversations. String labels are used for Topic Modeling. AgentAssistSummary labels are used for Agent Assist Summarization.
      "createTime": "A String", # Output only. Create time of the label.
      "label": "A String", # String label used for Topic Modeling.
      "labeledResource": "A String", # Name of the resource to be labeled. Supported resources are: * `projects/{project}/locations/{location}/qaScorecards/{scorecard}/revisions/{revision}/qaQuestions/{question}` * `projects/{project}/locations/{location}/issueModels/{issue_model}` * `projects/{project}/locations/{location}/generators/{generator_id}`
      "name": "A String", # Immutable. Resource name of the FeedbackLabel. Format: projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label}
      "qaAnswerLabel": { # Message for holding the value of a QaAnswer. QaQuestion.AnswerChoice defines the possible answer values for a question. # QaAnswer label used for Quality AI example conversations.
        "boolValue": True or False, # Boolean value.
        "key": "A String", # A short string used as an identifier. Matches the value used in QaQuestion.AnswerChoice.key.
        "naValue": True or False, # A value of "Not Applicable (N/A)". Should only ever be `true`.
        "normalizedScore": 3.14, # Output only. Normalized score of the questions. Calculated as score / potential_score.
        "numValue": 3.14, # Numerical value.
        "potentialScore": 3.14, # Output only. The maximum potential score of the question.
        "score": 3.14, # Output only. Numerical score of the answer.
        "skipValue": True or False, # Output only. A value of "Skip". If provided, this field may only be set to `true`. If a question receives this answer, it will be excluded from any score calculations. This would mean that the question was not evaluated.
        "strValue": "A String", # String value.
      },
      "updateTime": "A String", # Output only. Update time of the label.
    }

      feedbackLabelId: string, Optional. The ID of the feedback label to create. If one is not specified it will be generated by the server.
      x__xgafv: string, V1 error format.
        Allowed values
          1 - v1 error format
          2 - v2 error format

    Returns:
      An object of the form:

        { # Represents a conversation, resource, and label provided by the user. Can take the form of a string label or a QaAnswer label. QaAnswer labels are used for Quality AI example conversations. String labels are used for Topic Modeling. AgentAssistSummary labels are used for Agent Assist Summarization.
      "createTime": "A String", # Output only. Create time of the label.
      "label": "A String", # String label used for Topic Modeling.
      "labeledResource": "A String", # Name of the resource to be labeled. Supported resources are: * `projects/{project}/locations/{location}/qaScorecards/{scorecard}/revisions/{revision}/qaQuestions/{question}` * `projects/{project}/locations/{location}/issueModels/{issue_model}` * `projects/{project}/locations/{location}/generators/{generator_id}`
      "name": "A String", # Immutable. Resource name of the FeedbackLabel. Format: projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label}
      "qaAnswerLabel": { # Message for holding the value of a QaAnswer. QaQuestion.AnswerChoice defines the possible answer values for a question. # QaAnswer label used for Quality AI example conversations.
        "boolValue": True or False, # Boolean value.
        "key": "A String", # A short string used as an identifier. Matches the value used in QaQuestion.AnswerChoice.key.
        "naValue": True or False, # A value of "Not Applicable (N/A)". Should only ever be `true`.
        "normalizedScore": 3.14, # Output only. Normalized score of the questions. Calculated as score / potential_score.
        "numValue": 3.14, # Numerical value.
        "potentialScore": 3.14, # Output only. The maximum potential score of the question.
        "score": 3.14, # Output only. Numerical score of the answer.
        "skipValue": True or False, # Output only. A value of "Skip". If provided, this field may only be set to `true`. If a question receives this answer, it will be excluded from any score calculations. This would mean that the question was not evaluated.
        "strValue": "A String", # String value.
      },
      "updateTime": "A String", # Output only. Update time of the label.
    }

`delete(name, x__xgafv=None)`

    Delete feedback label.

    Args:
      name: string, Required. The name of the feedback label to delete. (required)
      x__xgafv: string, V1 error format.
        Allowed values
          1 - v1 error format
          2 - v2 error format

    Returns:
      An object of the form:

        { # A generic empty message that you can re-use to avoid defining duplicated empty messages in your APIs. A typical example is to use it as the request or the response type of an API method. For instance: service Foo { rpc Bar(google.protobuf.Empty) returns (google.protobuf.Empty); }
    }

`get(name, x__xgafv=None)`

    Get feedback label.

    Args:
      name: string, Required. The name of the feedback label to get. (required)
      x__xgafv: string, V1 error format.
        Allowed values
          1 - v1 error format
          2 - v2 error format

    Returns:
      An object of the form:

        { # Represents a conversation, resource, and label provided by the user. Can take the form of a string label or a QaAnswer label. QaAnswer labels are used for Quality AI example conversations. String labels are used for Topic Modeling. AgentAssistSummary labels are used for Agent Assist Summarization.
      "createTime": "A String", # Output only. Create time of the label.
      "label": "A String", # String label used for Topic Modeling.
      "labeledResource": "A String", # Name of the resource to be labeled. Supported resources are: * `projects/{project}/locations/{location}/qaScorecards/{scorecard}/revisions/{revision}/qaQuestions/{question}` * `projects/{project}/locations/{location}/issueModels/{issue_model}` * `projects/{project}/locations/{location}/generators/{generator_id}`
      "name": "A String", # Immutable. Resource name of the FeedbackLabel. Format: projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label}
      "qaAnswerLabel": { # Message for holding the value of a QaAnswer. QaQuestion.AnswerChoice defines the possible answer values for a question. # QaAnswer label used for Quality AI example conversations.
        "boolValue": True or False, # Boolean value.
        "key": "A String", # A short string used as an identifier. Matches the value used in QaQuestion.AnswerChoice.key.
        "naValue": True or False, # A value of "Not Applicable (N/A)". Should only ever be `true`.
        "normalizedScore": 3.14, # Output only. Normalized score of the questions. Calculated as score / potential_score.
        "numValue": 3.14, # Numerical value.
        "potentialScore": 3.14, # Output only. The maximum potential score of the question.
        "score": 3.14, # Output only. Numerical score of the answer.
        "skipValue": True or False, # Output only. A value of "Skip". If provided, this field may only be set to `true`. If a question receives this answer, it will be excluded from any score calculations. This would mean that the question was not evaluated.
        "strValue": "A String", # String value.
      },
      "updateTime": "A String", # Output only. Update time of the label.
    }

`list(parent, filter=None, pageSize=None, pageToken=None, x__xgafv=None)`

    List feedback labels.

    Args:
      parent: string, Required. The parent resource of the feedback labels. (required)
      filter: string, Optional. A filter to reduce results to a specific subset. Supports disjunctions (OR) and conjunctions (AND). Automatically sorts by conversation ID. To sort by all feedback labels in a project see ListAllFeedbackLabels. Supported fields: * `issue_model_id` * `qa_question_id` * `qa_scorecard_id` * `min_create_time` * `max_create_time` * `min_update_time` * `max_update_time` * `feedback_label_type`: QUALITY_AI, TOPIC_MODELING
      pageSize: integer, Optional. The maximum number of feedback labels to return in the response. A valid page size ranges from 0 to 100,000 inclusive. If the page size is zero or unspecified, a default page size of 100 will be chosen. Note that a call might return fewer results than the requested page size.
      pageToken: string, Optional. The value returned by the last `ListFeedbackLabelsResponse`. This value indicates that this is a continuation of a prior `ListFeedbackLabels` call and that the system should return the next page of data.
      x__xgafv: string, V1 error format.
        Allowed values
          1 - v1 error format
          2 - v2 error format

    Returns:
      An object of the form:

        { # The response for listing feedback labels.
      "feedbackLabels": [ # The feedback labels that match the request.
        { # Represents a conversation, resource, and label provided by the user. Can take the form of a string label or a QaAnswer label. QaAnswer labels are used for Quality AI example conversations. String labels are used for Topic Modeling. AgentAssistSummary labels are used for Agent Assist Summarization.
          "createTime": "A String", # Output only. Create time of the label.
          "label": "A String", # String label used for Topic Modeling.
          "labeledResource": "A String", # Name of the resource to be labeled. Supported resources are: * `projects/{project}/locations/{location}/qaScorecards/{scorecard}/revisions/{revision}/qaQuestions/{question}` * `projects/{project}/locations/{location}/issueModels/{issue_model}` * `projects/{project}/locations/{location}/generators/{generator_id}`
          "name": "A String", # Immutable. Resource name of the FeedbackLabel. Format: projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label}
          "qaAnswerLabel": { # Message for holding the value of a QaAnswer. QaQuestion.AnswerChoice defines the possible answer values for a question. # QaAnswer label used for Quality AI example conversations.
            "boolValue": True or False, # Boolean value.
            "key": "A String", # A short string used as an identifier. Matches the value used in QaQuestion.AnswerChoice.key.
            "naValue": True or False, # A value of "Not Applicable (N/A)". Should only ever be `true`.
            "normalizedScore": 3.14, # Output only. Normalized score of the questions. Calculated as score / potential_score.
            "numValue": 3.14, # Numerical value.
            "potentialScore": 3.14, # Output only. The maximum potential score of the question.
            "score": 3.14, # Output only. Numerical score of the answer.
            "skipValue": True or False, # Output only. A value of "Skip". If provided, this field may only be set to `true`. If a question receives this answer, it will be excluded from any score calculations. This would mean that the question was not evaluated.
            "strValue": "A String", # String value.
          },
          "updateTime": "A String", # Output only. Update time of the label.
        },
      ],
      "nextPageToken": "A String", # The next page token.
    }

`list_next()`

    Retrieves the next page of results.

            Args:
              previous_request: The request for the previous page. (required)
              previous_response: The response from the request for the previous page. (required)

            Returns:
              A request object that you can call 'execute()' on to request the next
              page. Returns None if there are no more items in the collection.

`patch(name, body=None, updateMask=None, x__xgafv=None)`

    Update feedback label.

    Args:
      name: string, Immutable. Resource name of the FeedbackLabel. Format: projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label} (required)
      body: object, The request body.
        The object takes the form of:

    { # Represents a conversation, resource, and label provided by the user. Can take the form of a string label or a QaAnswer label. QaAnswer labels are used for Quality AI example conversations. String labels are used for Topic Modeling. AgentAssistSummary labels are used for Agent Assist Summarization.
      "createTime": "A String", # Output only. Create time of the label.
      "label": "A String", # String label used for Topic Modeling.
      "labeledResource": "A String", # Name of the resource to be labeled. Supported resources are: * `projects/{project}/locations/{location}/qaScorecards/{scorecard}/revisions/{revision}/qaQuestions/{question}` * `projects/{project}/locations/{location}/issueModels/{issue_model}` * `projects/{project}/locations/{location}/generators/{generator_id}`
      "name": "A String", # Immutable. Resource name of the FeedbackLabel. Format: projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label}
      "qaAnswerLabel": { # Message for holding the value of a QaAnswer. QaQuestion.AnswerChoice defines the possible answer values for a question. # QaAnswer label used for Quality AI example conversations.
        "boolValue": True or False, # Boolean value.
        "key": "A String", # A short string used as an identifier. Matches the value used in QaQuestion.AnswerChoice.key.
        "naValue": True or False, # A value of "Not Applicable (N/A)". Should only ever be `true`.
        "normalizedScore": 3.14, # Output only. Normalized score of the questions. Calculated as score / potential_score.
        "numValue": 3.14, # Numerical value.
        "potentialScore": 3.14, # Output only. The maximum potential score of the question.
        "score": 3.14, # Output only. Numerical score of the answer.
        "skipValue": True or False, # Output only. A value of "Skip". If provided, this field may only be set to `true`. If a question receives this answer, it will be excluded from any score calculations. This would mean that the question was not evaluated.
        "strValue": "A String", # String value.
      },
      "updateTime": "A String", # Output only. Update time of the label.
    }

      updateMask: string, Required. The list of fields to be updated.
      x__xgafv: string, V1 error format.
        Allowed values
          1 - v1 error format
          2 - v2 error format

    Returns:
      An object of the form:

        { # Represents a conversation, resource, and label provided by the user. Can take the form of a string label or a QaAnswer label. QaAnswer labels are used for Quality AI example conversations. String labels are used for Topic Modeling. AgentAssistSummary labels are used for Agent Assist Summarization.
      "createTime": "A String", # Output only. Create time of the label.
      "label": "A String", # String label used for Topic Modeling.
      "labeledResource": "A String", # Name of the resource to be labeled. Supported resources are: * `projects/{project}/locations/{location}/qaScorecards/{scorecard}/revisions/{revision}/qaQuestions/{question}` * `projects/{project}/locations/{location}/issueModels/{issue_model}` * `projects/{project}/locations/{location}/generators/{generator_id}`
      "name": "A String", # Immutable. Resource name of the FeedbackLabel. Format: projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label}
      "qaAnswerLabel": { # Message for holding the value of a QaAnswer. QaQuestion.AnswerChoice defines the possible answer values for a question. # QaAnswer label used for Quality AI example conversations.
        "boolValue": True or False, # Boolean value.
        "key": "A String", # A short string used as an identifier. Matches the value used in QaQuestion.AnswerChoice.key.
        "naValue": True or False, # A value of "Not Applicable (N/A)". Should only ever be `true`.
        "normalizedScore": 3.14, # Output only. Normalized score of the questions. Calculated as score / potential_score.
        "numValue": 3.14, # Numerical value.
        "potentialScore": 3.14, # Output only. The maximum potential score of the question.
        "score": 3.14, # Output only. Numerical score of the answer.
        "skipValue": True or False, # Output only. A value of "Skip". If provided, this field may only be set to `true`. If a question receives this answer, it will be excluded from any score calculations. This would mean that the question was not evaluated.
        "strValue": "A String", # String value.
      },
      "updateTime": "A String", # Output only. Update time of the label.
    }